At Swmpa Candles, we are dedicated to ensuring your orders are delivered promptly and in excellent condition. We provide shipping services throughout the week, excluding Sundays and public holidays. To guarantee the safe and timely delivery of your order, we partner with reputable courier agencies. In the event that courier services are unavailable in your area, we will ship your items via Government Registered Speedpost.

Shipping Charges for Multiple Units:

We charge a flat shipping rate for each order, based on the location and weight of the products. This means that even if you order multiple products in a single order or transaction, you will be charged delivery fees only once.

Inclusive Prices:

All our prices are inclusive, and all applicable taxes are included in the list prices.

Estimated Delivery Time:

Orders are typically dispatched within 3 working days of placement.

Most orders are delivered within 7 to 8 working days from the dispatch date.

Your order will be delivered to the address you specified during the order placement.

If you do not receive your order within the specified time frame, please contact us promptly. You can reach our customer care team at contact us at support@swmpacandles.com or @swmpacandles on Instagram.

Order Tracking:

We will send you an email notification with the Waybill/Tracking Number as soon as your order leaves our premises. According to our logistics partner’s guidelines, you can track your order status 24 hours after receiving this notification. To check the status of your order, visit the logistics partner’s website and enter the Waybill number in the space provided on their homepage.

Contact Us:

If you have any questions or concerns related to your order, shipping, or delivery, please don’t hesitate to contact our customer support team. We’re here to assist you throughout the process and ensure your Swmpa Candles reach you in a timely and satisfactory manner.